Making it right.
Vornado strives to create the best products for you. We have gone to great lengths to design, engineer and build a product that exceeds your expectations. If you are not satisfied with any Vornado product upon delivery, or if the product does not perform to your satisfaction, please contact us so that we can make things right. We are committed to keeping you happy.
Unopened items can be returned for any reason. Simply send the items back to us within 30 days of receipt and we will refund your money. When we receive your package we will credit the card you paid us with for the full purchase price of your product. Shipping costs are non-refundable.
If you have a warranty return, please see below.
Let us help.
If you’re not satisfied with your Vornado product, let us know. We’ll make it right. We proudly stand behind our products with a 10, 5 or 3 Year Satisfaction Guarantee to the original owner against material and workmanship defects, from the date of purchase. If any such defect is discovered within the warranty period, Vornado will repair or replace the product at no cost.
1. Contact Us
To initiate a warranty return, simply contact us via phone, chat or email and we will issue a Return Authorization (RA).
2. Prepare Shipment
After a RA is issued, you will receive a UPS prepaid shipping label via email. Print the label and affix to the return shipment.
3. Ship Package
When your package is ready to ship, simply drop it off at a UPS location or schedule a pick via UPS.com.
4. Give Feedback
Our mission is to make you happy. We’d love to hear back from you, or you can just share the love with others!