Your satisfaction guaranteed.
We believe in our Energy Smart™ DC products — so much so that we guarantee each one for a decade.
Most Vornado products have a guarantee that gives you peace of mind for 5 years — the not-so-standard, standard.
Select personal products may be perfect for small spaces, but they are still big on satisfaction — 3 times that of most their size.
Let us help.
If you’re not satisfied with your Vornado product, let us know. We’ll make it right. We proudly stand behind our products with a 10, 5 or 3 Year Satisfaction Guarantee to the original owner against material and workmanship defects, from the date of purchase. If any such defect is discovered within the warranty period, Vornado will repair or replace the product at no cost.
1. Contact Us
To initiate a warranty return, simply contact us via phone, chat or email and we will issue a Return Authorization (RA).
2. Prepare Shipment
After a RA is issued, you will receive a UPS prepaid shipping label via email. Print the label and affix to the return shipment.
3. Ship Package
When your package is ready to ship, simply drop it off at a UPS location or schedule a pick via UPS.com.
4. Give Feedback
Our mission is to make you happy. We’d love to hear back from you, or you can just share the love with others!