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Summary of Position:

Responsible for assisting in the development and maintenance of a specified product line.  As part of a cross-functional team, the Assistant Product Manager (APM) will interface with sourcing, engineering, design, marketing, sales, finance and operations as needed to help successfully deliver new products to market and maintain current product assortment.

Job Duties:

Assists in overall management of assigned product category.

• Coordinates brand activities related to launch and maintenance of the product line (packaging die lines, artwork, copy writing, collateral materials, website maintenance, sales bulletins, photography samples, etc.)
• Assists in launch of seasonal sales kits and adjusts presentations, price lists, line rationale, etc., as needed throughout the year.
• Enters marketing & product management information into company operating system in accurate and timely fashion, including the assignment of UPC and entering data into operating system.
• Maintains competition surveillance, including but not limited to distribution trends, market pricing, product design and features, etc.
• Manages customer specific direct import requirements related to packaging, product testing, factory audit activities, etc. and coordinates with operations group and factories as needed to expediate processes.
• Coordinates with operations group for updates / maintenance of product costing in operating system.
• Understands financial reporting information and able to formulate recommendations / comments as it relates to the profitablity of the category.
• Monitors and reports on project timelines and executes project specific tasks to ensure product arrives on time.
• Assists in developing strategic and tactical new product plans that are aligned with business objectives.
• Responds to customer specific and/or product related requests from Sales department in a timely manner.
• Conducts consumer service training for new products as well as responding to all customer/consumer service inquiries as needed.

Assists Senior Product Manager in developing strategic and effective new product marketing programs.

• Assists with the development of long and short run strategic marketing plans.
• Assists in the implementation of approved plans and strategies for new products.
• Assists in conducting market research and developing marketing strategies to complement and support Company goals and strategic objectives.
• Assists management with the development and implementation of training, promotion and advertising programs that further marketing objectives.
• Assists Product Marketing Team and Brand Directors with the recommendation and implementation of product marketing strategies including copy writing, proofreading, and overall over site of packaging and on product (or in carton) marketing materials.

Assumes responsibility for tracking consumer and customer feedback as it relates to quality and functionality of all products in assigned product category.

• Monitors feedback from consumer service, web sites, consumer reviews, internal purchased data sources, etc to identify and assist to resolve product issues.
• Provides support in the coordination of meetings with consumer service, engineering, quality, product, manufacturing teams as issues are presented to ensure organizational visibility to such issues.
• Provides consumer feedback to the appropriate parties for continuous product improvement.
• Monitors sku level defective returns detail to enable appropriate quality actions and supplier accountability.

Assumes responsibility for establishing and maintaining effective working relationships and coordination with employees, management, customers, marketing professionals, and external business contacts.

• Establishes and implements effective internal and external communication.
• Ensures that  requests and questions are promptly, appropriately, and courteously      addressed.
• Ensures that the Company’s professional reputation is maintained.
• Provides assistance and support as needed.
• Keeps management informed of area activities and of any significant concerns.
• Completes required reports, records, and related documents accurately and promptly.
• Attends meetings as required.

Assumes responsibility for related duties as required or assigned.

• Stays informed of developments in the marketing field and of markets affecting Company products.
• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.

Requirements:

• Bachelor’s degree in marketing, business or equivalent combination of education and experience.
• Ideal candidate will have a minimum of 3 years of experience in product management.
• Knowledge of Company products and services.
• Understanding of sales and promotion techniques.
• Understanding of the consumer goods product development process.
• Understanding of the consumer goods go-to-market process.
• Ability to coordinate and manage relationships with other internal and external groups
• Ability to work in a fast-paced, cross-functional team environment
• Strong planning and project management skills
• Excellent analytical, problem solving, negotiation and decision-making skills.
• Strong interpersonal and presentation skills
• Excellent verbal and written communication skills
• Ability to multi-task and work within deadlines
• Self-starter with a positive attitude
• Strong documentation skills with the ability to read, interpret and proofread product specifications and technical drawings.
• Valid driver’s license and insurable driving record
• Occasional domestic travel required.
• Ability to proficiently operate computer applications including:
  1. Microsoft Office Suite
  2. ERP Systems
  3. Internet

Resumes can be submitted to hr@vornado.com

E.O.E.

Summary of Position:

Provides leadership to the consumer service department in providing world-class consumer service, warranty service and product support for our marquee brands. Will be passionate about building a consumer-focused environment with the goal of increasing consumer satisfaction and loyalty. Ensures that consumers are promptly, courteously, and professionally served and their questions and problems effectively resolved.  Oversees technical support services and ensures the resolution of consumer complaints in a timely, professional manner. Use data to set goals, provide consumers with outstanding service, manage the team, and grow the brand. Manage the staff including hiring, performance improvement, and training and development.

Job Duties:

Responsible for ensuring the effective performance of consumer service functions.

• Ensures that consumer orders are received, processed, and shipped accurately and timely. Ensures that consumers are properly informed of the status of their orders.
• Ensures that related order documentation is complete and that files are updated and maintained. Oversees processing and set up of new consumers and employees.
• Oversees the resolution of routine consumer inquiries and complaints. Aids with more complex and sensitive problems.
• Ensures that orders are processed, and related consumer service is provided in accordance with established policies and procedures.
• Conducts consumer surveys as appropriate. Gathers and summarizes critical consumer feedback to Senior Management. Compiles and shares results and uses survey data to improve services.
• Continually monitors consumer service functions and consults with management team to consider revisions to policies and procedures as needed to ensure superior consumer service. Ensures that service activities are effectively prioritized.
• Ensure general e-mail box is monitored and that emails are distributed according to established needs and responsibilities

Responsible for ensuring effective technical service to consumers.

• Oversees complaint file tracking via phone, email and/or chat. Ensures prompt follow-up.
• Ensures excellent consumer technical support. Communicates effectively with consumers to understand the nature of their complaints.  Obtains and conveys information as required.  Researches and resolves technical problems.
• Reports product complaints to appropriate personnel for investigation, and to prevent reoccurrence of problems.
• Ensures appropriate consumer counseling and education.
• Maintains and projects the Company’s professional reputation.

Responsible for providing effective sales and marketing support.

• Ensures that sales leads and consumer needs are appropriately referred and followed up.
• Provides input on new products to research and development personnel.
• Provides technical sales support for representatives as needed.
• Develops and presents technical training as required in combination with the product managers.
• Provides input and/or direct responses to the complaints or low reviews found online with Vornado Air or retail consumers.

Effectively supervises Consumer Service personnel, ensuring optimal performance.

• Provides leadership through effective goal setting, delegation, and communication. Ensures that personnel are well informed of policies and procedures.
• Conducts performance appraisals. Provides suggestions for improved performance. Formulates and implements employee corrective actions as needed.
• Ensure staff utilizes and maintains the CRM and ERP databases in accordance with company procedures.
• Work with other departments to review continuous improvement plans and make necessary adjustments or corrections to improve processes
• Work closely with Marketing team and Human Resources to develop training material and implements effective training program for product knowledge and other as-needed services
• Maintains personal and technical knowledge by tracking emerging trends in call operations management; attending educational workshops; benchmarking state-of-the-art practices

Responsible for establishing and maintaining effective communication and coordination with Company personnel and management.

• Assists and supports related departments as required.
• Keeps management informed of area activities and of any significant concerns.
• Attends and participates in meetings surrounding product launch, product modifications, quality standards and other alerts as arise
• Completes reports, records, and other documentation as required.
• Call, email and chat reports.

Responsible for taking care of consumer product liability issues.

• Maintains a professional relationship and communication with the company’s marketing and compliance staff, engineers, distribution team and executive management.
• Maintains records of files on all reported occurrences, including any and all complaint reports involving the Unites States CPSC.
• Ensures that the company’s professional reputation is maintained, and brand integrity upheld.
• Communicates with consumers regarding liability issues.

Responsible for related duties as required or assigned.

Requirements:

• Bachelor’s degree business or a related field or equivalent combination of education and experience.
• At least ten years of consumer service experience and two years of supervisory experience.
• Exceptional organization, communication, and interpersonal skills
• Energetic self-starter with superb work ethics
• Familiarity with pricing and sales procedures.
• Thorough understanding of consumer service practices.
• Knowledge of Company products.
• Ability to multi-task and work in a team environment.
• Ability to problem-solve and work within deadlines.
• Excellent verbal and written communication skills.
• Well organized and attentive to detail.
• Excellent phone etiquette.
• Ability to proficiently operate computer applications including:
  • ERP Systems
  • Microsoft Office Suite
  • Internet
• Bi-lingual Spanish preferred, but not required.
• Strong typing abilities. Able to use PC, calculator, and office equipment.
• Ability to train and supervise others.
• Service orientation and sincere willingness to assist others.

Resumes can be submitted to hr@vornado.com

E.O.E.

Summary of Position:

Conducts on-going product testing activities to ensure conformance with applicable performance specifications and safety related codes, standards and regulations. Completes engineering test requests and collecting and recording data as related to tests. Participates in the detail design and testing of portable consumer appliances.

Job Duties:

Aids in the development of test procedures and conducts laboratory testing in support of new and existing product development and maintenance.

• Tests finished products and component parts to assure compliance with UL standards or other applicable specifications.
• Performs life cycle testing to validate product performance results to those claimed under the applicable product warranty.
• Troubleshoots products returned as defective to determine problem source and potential solutions.

Promotes and supports company quality efforts.

• Aids in the development and implementation of policies and procedures for the Engineering Lab.
• Assists with component and finished product quality testing requirements in coordination with engineering and quality assurance personnel.
• Performs component and finished product quality test activities.
• Documents test results as specified in the lab policies and procedures.

Provides assistance to ensure that all products have been tested and evaluated for reliability and safety, and that they conform to all applicable regulations, codes and standards, and that identified deficiencies have been adequately addressed.

Builds engineering models and prototypes during the design process for product testing and evaluation as needed.

Performs duties as required or assigned that may include but not be limited to assignments outside of the design lab as needed. Such as Model shop, QA lab activities, Re-work or production line assistance, warranty repair. 

Assumes responsibility for related duties as required or assigned.

Requirements:

• High school diploma or equivalent. Related technical education preferred.
• Minimum of two years of experience in a manufacturing environment
• Experience with electro-mechanical consumer appliances preferred
• Experience in a Quality Assurance role is a plus.
• Ability to read product and interpret engineering specifications, technical drawings and safety standards.
• Ability to work with hand tools and assorted power tools including, sanders, grinders, saws, drill presses, lathes, etc.
• Competence using data acquisition devices (e.g. oscilloscopes, data loggers, multi-meters) is preferred.
• Detail oriented with strong organizational documentation and record keeping skills
• Good time management, analytical, and problem-solving skills
• Ability to construct basic jigs and fixtures required for testing
• Working knowledge of electricity, electronics and mechanical systems
• Basic skills with electricity, plastics and woodworking
• Ability to multi-task and work in a team environment
• Proficiency with Microsoft Office Products (Excel, Word) is required
• Sedentary and manual labor work. Exerts up to 25 lbs. of force frequently and may exert up to 50 lbs of force occasionally.
• Must be able to climb 19 stairs frequently.

Resumes can be submitted to hr@vornado.com

E.O.E.

Summary of Position:

Conceptualize, develop and create new product embodiments in consumer spaces for Vornado and other aligned products and brands. Responsible for understanding and synthesizing the desired features, benefits, form, and function of new product designs. Produce new models/concepts and refine existing models/concepts using a variety of techniques. Participate in the generation and development of part designs, research materials, construction techniques, and new product knowledge to enhance departmental design and development capabilities. Stay abreast of Industrial Design industry trends and new applicable technologies. Participate in the color selection for product and on-product graphics and assist with layout and design packaging and marketing materials as needed.

Job Duties:

Creates robust appliance design concepts, detailed models and supporting assets for custom designed build projects.

• Use mechanical design software to create complete mechanical design concepts for robust and low-risk appliance designs that will complete the project scope within the budget and schedule parameters defined by product development team.
• Work with design stakeholders to develop consumer-friendly product controls and user interfaces, aligned with practical mechanical and electronic constructs.
• Identify areas of risk and work quickly to prototype and mitigate risk / maximize opportunity.
• Know and understand principles that drive functional excellence within products.
• Know, understand and design accordingly to the range of materials and manufacturing techniques required to achieve excellence in mass production.
• Know and understand the project scope, specifications, and essential regulatory requirements that are applicable to the appliance being developed.

Assumes responsibility for the efficient, timely, and accurate ideation and development of industrial design and engineering functions.

• Work collaboratively with project stakeholders to contribute to early stage product ideation.
• Create complete, organized, detailed design packages and coordinate and conduct a cohesive transition to internal engineering resources.
• Keep the project lead abreast of all out-of-scope work.
• Supports the selection of materials, construction, mechanisms, shape, color, surface finishes and manufacturing processes in cooperation with other business functions that are involved in the new product development process.
• Support the fabrication, assembly and debug processes for the project as required. Within assigned projects lead the mechanical debug activities to ensure the machine assembly and debug phases are completed on schedule.
• Cultivates an understanding of, and maintains, a consistent “trade dress” within the product portfolio.
• Stay abreast of Industrial Design industry trends and new applicable technologies.
• Utilize graphics and artwork as necessary for required graphics on-product.
• Actively participates in development and testing of products, identifies problems and resolves them quickly and effectively.
• Regulates work flow to ensure maximum effienciency.
• Maintains an agile, open and collaborative approach/outlook within dynamic project workflows.
• Ensures that design proposals are completed in accordance with established engineering, production, safety, and quality standards.

Effectively collaborates with project stakeholders, ensuring optimal performance.

• Delivers excellence through effective objective setting, collaboration, and communication. Conducts meetings and initiates communication to ensure that all project stakeholders are well informed of project changes as perceived risks or opportunities arise.
• Routinely reports and communicates with project leaders on matters relating to project and workflow status in a timely manner.

Assumes responsibility for maintaining effective communication, coordination, and working relationships with all company personnel and management.

Assumes responsibility for effective communication, coordination, and working relationships with external clients, customers, contractors, and officials.

Assumes responsibility for related duties as required or assigned.

Requirements:

• Bachelor’s degree in Industrial Design, Engineering or in Fine Arts with Strong 3D Design Emphasis or equivalent combination of education and experience.
• Five years of parametric modeling software (CAD, Solidworks, Catia, ProE or similar) with emphasis in aesthetic design backed with technical experience.
• Understanding or experience with 3D printing technologies is highly desirable.
• Understanding or experience with photo-quality rendering software is desirable.
• Experience in design of consumer appliances is highly desirable.
• Experience in a manufacturing environment is desirable.
• Knowledge of various manufacturing disciplines is required.
• Experience in consumer experiential design (UI/UX) is desirable
• Ability to multi-task and work in a cross-functional team environment.
• Ability to open, understand and modify 3D drawings and 2D schematics.
• Well organized with strong planning and project management skills.
• Detailed oriented with strong written, communication, and organizational skills.
• Ability to understand mechanical attributes of consumer electrical appliances.
• Quality orientation.
• Strong problem solving, negotiation, and decision-making skills.
• Ability to safely operate a variety of basic hand tools.
• Ability to proficiently operate computer applications including:
  • Solid Works
  • Microsoft Office Suite
  • Internet
  • Parametric modeling software.
• Adobe Creative Suite experience is desirable.

Resumes can be submitted to hr@vornado.com

E.O.E.

Summary of Position:

Responsible for making sure the office runs smoothly by coordinating office supplies, mail delivery, maintenance vendors, meals/luncheons, stocking breakroom supplies, greeting facility visitors and providing administrative support to company staff.  Performs a wide variety of clerical and receptionist duties in addition to miscellaneous project work as needed.

Job Duties:

• Manages the procurement and organization of essential office and break room supplies. Assumes responsibility for the neat and orderly appearance of the office break rooms, supply storage areas, and other office commons areas.
• Monitors the general company voicemail box and takes prompt action to engage appropriate staff resources for follow-up.
• Responsible for daily distribution of inbound and outbond mail. Distributes inbound mail to appropriate staff and delivers outbound mail to the nearest postal drop box daily.  Ensures postage equipment is maintained, that sufficient postage is available.  Serves as a resource for staff needing assistance with use of the postage equipment or sending overnight mail.
• Responsible for unlocking and locking the office daily.
• Serves as primary point of contact between the company and its maintenance/service providers (Cleaning Service, HVAC, Lawn care, etc. ) with responsibility for monitoring performance quality.
• Serves as point of contact for building maintenance requests, light bulbs, restrooms, etc.
• Coordinates the pickup, delivery, organization, and administration of business records stored off site.
• Participates in the planning and execution of special events, i.e. on-site meetings, employee birthday celebrations, holiday celebrations, etc.
• Provides project support to corporate staff in the form of filing, data entry, assembling presentation materials, etc.
• Projects a friendly and professional attitude when greeting visitors at the lobby entrance. Satisfies visitor needs in a prompt and efficient manner.  Provides assistance to the Consumer Service Dept with walk-in traffic.
• Assumes responsibility for related duties as required or assigned.

Requirements:

• High school diploma or equivalent
• Basic understanding of business service functions
• Proficiency with Microsoft Office Products (Excel, Word, PowerPoint) and the Internet
• Minimum of 5 years administrative/office manager experience required
• Well organized with attention to detail and accuracy.
• Ability to problem solve and work within deadlines, with minimal supervision.
• Excellent decision-making, verbal and written communication skills.
• Ability to multi-task and work in a team environment.
• Ability to process sensitive information and maintain confidentiality.
• Self-starter with a positive attitude.
• Ability to negotiate timelines, costs and workflow with internal and external resources.
• Strong planning and project management skills.
• Willing to cooperate with and assist others
• Valid driver’s license and insurable driving record
• Able to use PC, printer, phones, and basic office equipment
• Sedentary and manual labor work involving walking, lifting, carrying and push/pull. Must be able to lift up to 40 lbs. occasionally.

Resumes can be submitted to hr@vornado.com

E.O.E.

Summary of Position:

Responsible for processing purchase orders and supply requisitions. Communicates with suppliers and freight forwarders, solves inventory issues.  Responsible for maintaining and updating our forwarders order management system.  Monitors the status of shipments and proactively communicates any concerns to management.  Completes reports and documentation in an accurate, timely manner.

Job Duties:

Responsible for the accurate and timely processing of purchase orders (PO’s) and supply requisitions.

• Issues purchase orders in the ERP system for all non-inventory items such as supplies, pallets, lab equipment and product testing.
• Issues purchase orders in ERP system for all Finished Goods (Domestic Imports), tracks orders, confirms lead times and ship dates with the supplier, revises purchase orders in a timely manner and notifies management of any potential delays.
• Organizes and manages spare parts orders and carton requirements for buybacks/rework.
• Issues purchase orders in ERP system for PDP6 samples and Tooling for all finished goods (domestic imports).
• Updates all inventory tracking systems accurately and in a timely manner.
• Communicates with suppliers, factories, freight forwarders and coworkers in a professional manner.
• Resolves requests, questions and issues promptly.
• Provides reports and documentation as required.

Responsible for accurate and timely processing of documentation and invoices,  system updates, communications and record keeping.

• Maintains the active spare parts list for finished goods in the ERP system.
• Maintains the current lead times for each factory and supplier.
• Matches packing slips to invoices, processes receipts for non-inventory items in the ERP system and provides a copy to Finance for payment.
• Scans inventory invoices to Finance for payment and attaches a copy to the PO in the ERP system.
• Sorts and distributes ocean documents to Finance for payment and maintains original copies for the import record.
• Scans direct shipment invoices, attaches to the PO and records the production serial numbers in the ERP system.

Responsible for managing our freight forwarders OM booking system.

• Uploads EDI file for each PO to the forwarders OM system accurately and in a timely manner.
• Uploads all PO revisions to the forwarders OM system accurately and in a timely manner
• Must be able to trouble shoot and correct upload errors in a timely manner.

Responsible for managing spare sparts.

• Monitors the minimum and maximum inventory of spare parts for Consumer Service. Processes purchase orders as required.
• Works with Product Marketing and QA to identify the appropriate packing and assembly requirements for each spare part and effectively communicates the requirement to the supplier.
• Notifies the factory of spare parts demand, provides drawings and photos as needed and follows up to ensure our requirements are met.
• Reviews factory self-inspection reports for spare parts, verifies accuracy, communicates approvals and/or non-conformance issues to the supplier.
• Works with QA and the supplier to solve inventory or non-compliance issues.
• Keeps management informed of any delays or shortages.

Manages and maintains item cost updates for all finished goods (domestic imports).

Manages and maintains Landed Costs for all finished goods (domestic imports).

Responsible for related duties as required or assigned.

• Establishes and maintains effective professional business relationships with suppliers, factories and coworkers.
• Ensures that work area is clean, secure, and well maintained.
• Attends professional meetings and seminars as needed.
• Completes special projects as assigned.

Requirements:

• Some college preferred.
• Minimum of two years of purchasing or supply chain experience.
• Experience in a manufacturing environment preferred.
• Knowledge of the purchasing function as it relates to a manufacturing environment.
• Understanding of the flow of information through an ERP system.
• Knowledge of the requirements for issuing domestic and internal purchase orders.
• Understanding of freight invoices, packing lists and bills of lading.
• Well organized with attention to detail and accuracy.
• Excellent critical thinking and analytical skills.
• Ability to problem solve and work within deadlines.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a team environment.
• Ability to use PC, calculator, and other basic office equipment.
• Ability to proficiently operate computer applications including:
  • Microsoft Office Suite
  • Internet
  • ERP Systems

Resumes can be submitted to hr@vornado.com

E.O.E.

We are always looking for talented individuals to join our team. If you’re not seeing a career opportunity that fits you, and you’d still like to be part of the Vornado family, please send your resumé to:  hr@vornado.com